Frequently Asked Questions
Once checkout is completed you will receive a number of confirmation emails with a link to the purchased package. This link has a limited to the number of times you can download the product. Please ensure your firewall does not block the download.
Yes, we accept orders form international school and postage costs are still FREE worldwide* (*all orders over £45)
If you have lost or misplaced your PE Resources Bank product(s) we can issue a replacement provided you can tell us when and by whom the original items were ordered by. From there, we will be able to track the order placed and verify it before dispatching a replacement FREE of charge. If your item is faulty, we will automatically dispatch a new item the next working day.
No. Simply click ‘buy’ or checkout using the add to cart facility. You will be prompted to enter your card details and will be handled by Stripe.
Products are issued at the same time as the invoice and from time to time schools received the invoice before the items ordered. Please wait for ALL items to arrive and then settle the invoice once completely satisfied.
Once you’ve added the items you want to order to your shopping basket you’ll have the option to enter a promotion or discount code before you proceed to checkout. Simply enter your code in the box, click ‘Apply’, and the promotion will be added to your shopping basket. Remember promotion codes usually have an end date but if you experience any problems using a code simply get in touch.
Ordering Information
Once ordered or purchased your resources will be dispatched first class and should be received between 2-3 working days. Selected titles are available on digital download (please see catalogue for availability) All resources are supplied on a USB and are fully customisable. Resources may also be use on all schools intranet systems and between departmental personal.
Resources can be purchased online using our online payment facility or schools may wish to submit a purchase order with us and we will invoice the organisation directly.
Returns Policy
Please be aware that returns are only possible if the resources are faulty. Please make sure you assess the suitability of the resources prior to purchase using the downloadable examples.
You are welcome to let us know if you have any other questions or problems. Please send an email to info@peresourcesbank.co.uk for further enquiries. We will endeavour to reply to your enquiry within 24 hours.